Cancellation Policy

1. Scope of this policy

This Cancellation Policy applies to one-time EAIPAM assessments, including Reference Integrity Audit, Plagiarism & Similarity Analysis and Comprehensive Manuscript Analysis, as well as any additional paid services, subscriptions, renewals and account closure where applicable.

Refund eligibility following cancellation is governed separately by the Refund Policy.

2. Cancellation before substantive assessment work begins

A user may request cancellation of a one-time assessment before substantive work begins on the purchased service.

Depending on the selected service, substantive assessment work may include:

• Reference extraction, reconciliation or verification.
• Plagiarism and similarity assessment work.
• Manuscript text extraction or parsing.
• Citation-to-claim assessment.
• Scientific-accuracy or evidence-depth assessment.
• Report preparation, quality control or authorised editorial review.
• Another substantive operation required to deliver the purchased assessment.

For Comprehensive Manuscript Analysis, commencement of either the Plagiarism & Similarity component or the EAIPAM integrity-assessment component will ordinarily mean that substantive work on the purchased service has begun.

Where cancellation is accepted before substantive assessment work begins, any refund will be handled according to the Refund Policy and applicable payment conditions.

3. Cancellation after substantive assessment work begins

A user may ask EAIPAM to stop an assessment after substantive work has begun. However, the payment will generally become non-refundable once analytical, verification, editorial, technical or other service resources have been committed or used.

EAIPAM may stop further work where reasonably and technically possible, but completed work and committed service costs may remain chargeable.

If the purchased report or reports have already been completed or substantially prepared, the assessment may ordinarily be treated as substantially delivered even if the user later decides not to receive or use the output.

4. How to request cancellation

A cancellation request should include:

• The account holder's name.
• The registered email address.
• The submission or assessment number.
• The manuscript title.
• The reason for cancellation.
• Any relevant payment or transaction information.

5. When cancellation becomes effective

A cancellation request is not effective merely because it has been sent.

Cancellation becomes effective when EAIPAM:

• Verifies the requester's identity and authority where necessary.
• Confirms the relevant order, assessment or subscription.
• Determines the current assessment status.
• Sends confirmation of the cancellation or withdrawal.

Substantive work completed before the cancellation request is received and confirmed may remain chargeable.

6. Withdrawal of a manuscript

A user may request withdrawal of a manuscript from further assessment.

Before substantive assessment work begins, an eligible pending manuscript may also be removable through the author workflow where that function is available.

Once substantive assessment work has begun, normal author deletion may be restricted so that the assessment record, payment history and audit trail are not disrupted.

Withdrawal does not automatically require immediate deletion of all related information. EAIPAM may retain limited information where reasonably necessary for payment, consent, security, audit, dispute resolution or legal obligations.

Manuscript-file deletion and permanent-deletion requests are governed by the Data-Retention Policy.

7. Corrupt, unreadable or unsupported files

If a submitted file is corrupt, password-protected, empty, incomplete or technically unreadable, EAIPAM may pause the assessment and request a replacement file.

The user should provide a usable replacement within seven calendar days unless EAIPAM communicates a different period.

If no suitable replacement is provided, EAIPAM may cancel the assessment. Any refund or credit will be determined under the Refund Policy.

8. Cancellation caused by unauthorised submission

EAIPAM may cancel an assessment immediately if there is reasonable evidence that the user did not have authority to upload the manuscript.

EAIPAM may also suspend the associated account and restrict or remove the material while investigating the matter.

A refund may be refused where cancellation results from the user's breach of the Terms of Service or Acceptable Use Policy, subject to applicable law.

9. Cancellation by EAIPAM

EAIPAM may cancel or suspend an assessment where:

• Payment cannot be verified.
• The uploaded file cannot be processed or used for the selected service.
• The submission violates an applicable policy.
• The user lacks authority to submit the material.
• Processing would create a security, legal or operational risk.
• EAIPAM is unable to provide the purchased service because of an internal technical or operational failure.
• Continuing the service would violate applicable law or a valid legal requirement.

Where EAIPAM cancels an assessment for reasons not caused by the user, EAIPAM may provide correction, replacement, re-performance, re-analysis, service credit or an appropriate refund depending on the affected service and circumstances.

10. Delayed assessments

A delay does not automatically cancel an assessment.

Where an assessment is materially delayed, EAIPAM may:

• Provide an updated delivery estimate.
• Prioritise completion.
• Offer a service credit.
• Permit cancellation where the service can no longer reasonably be delivered.

Refund eligibility will depend on the substantive work already completed and the reason for the delay.

11. Comprehensive Manuscript Analysis

Comprehensive Manuscript Analysis consists of two analytically independent components: the Plagiarism & Similarity assessment and the EAIPAM integrity assessment.

The resulting Plagiarism & Similarity Report and EAIPAM Integrity Report are prepared independently and are released together when both are ready.

A cancellation request received after either component has entered substantive assessment work will therefore ordinarily be treated as a cancellation after processing has begun.

Cancellation does not require EAIPAM to release an incomplete Comprehensive report package unless otherwise agreed or required by law.

12. Subscriptions and recurring services

EAIPAM does not currently offer a commercially active subscription unless a subscription plan is expressly displayed and purchased through the platform.

If subscriptions are introduced, users will be informed before purchase about:

• The billing frequency.
• The subscription price.
• Included assessments or credits.
• Renewal conditions.
• The method for cancelling.
• The effect of cancellation on unused services.
• Whether unused amounts are refundable.

13. Automatic renewal

A subscription will renew automatically only where the user has been clearly informed of the recurring arrangement and has provided the required authorisation.

Users should be able to cancel future renewal through their account or by contacting EAIPAM before the next billing date.

Cancelling renewal prevents future billing but does not ordinarily reverse a charge that was validly processed before cancellation.

14. Effective date of subscription cancellation

Unless the applicable plan states otherwise, subscription cancellation will take effect at the end of the current paid billing period.

The user may continue using eligible remaining services until that period ends, subject to plan limits and these policies.

Immediate cancellation may be requested, but unused time or credits will not automatically be refundable.

15. Unused subscription credits

The applicable subscription plan must specify whether unused assessment credits:

• Expire at the end of the billing period.
• Carry forward for a defined period.
• Are forfeited following cancellation.
• May be converted into another service.

Unused promotional or complimentary credits ordinarily have no cash value unless expressly stated.

16. Account closure

Users may request closure of their EAIPAM account.

Before closing the account, users should download any reports or records they wish to retain.

Account closure may:

• Prevent future access to the account.
• Cancel pending renewals.
• End access to unused subscription benefits.
• Start the applicable deletion or retention process.

Account closure does not automatically cancel a legal, payment, security, audit or dispute-related obligation that arose before closure.

17. Manuscripts after cancellation

Cancelling an assessment or subscription does not transfer ownership of the manuscript to EAIPAM. Authors and lawful rights holders continue to own their manuscripts.

Following cancellation, manuscript files and related extracted content will be handled according to the Data-Retention Policy and the operational status of the assessment. EAIPAM does not currently promise automatic deletion after a fixed 15-day, 30-day, 90-day or one-year period unless such an option is expressly presented and recorded within the platform.

Users may submit a verified request for permanent deletion of eligible manuscript material where legally, technically and operationally permissible.

18. Reports after cancellation

Reports completed and released before cancellation may remain available through the applicable author workflow unless they are subsequently hidden, withdrawn or otherwise restricted.

Removing a released report from the author-facing dashboard does not by itself permanently delete the administrator audit copy or other records EAIPAM is permitted or required to retain.

For Comprehensive Manuscript Analysis, the two released reports are treated as one author-facing package for visibility purposes.

Cancellation does not require EAIPAM to complete or release an unfinished report unless otherwise agreed or required by law.

19. Restarting a cancelled assessment

If a user later wishes to restart a cancelled assessment, EAIPAM may treat it as a new order.

A new payment may be required where previous substantive work has already been completed or the manuscript has materially changed.

EAIPAM may apply an existing credit where one was expressly issued following a failed or cancelled assessment.

20. Promotional and complimentary services

Complimentary assessments, promotional credits, discount-code assessments and trial services may be cancelled or withdrawn according to the conditions communicated when they were issued.

Such services ordinarily have no refundable cash value beyond any amount actually paid by the user, subject to applicable law.

21. Abuse of cancellation rights

EAIPAM may restrict an account where there is reasonable evidence of repeated abusive cancellation, fraudulent payment activity, chargeback misuse or attempts to obtain completed services without payment.

Any restriction will remain subject to applicable law and legitimate user rights.

22. Statutory rights

Nothing in this policy removes or limits a right or remedy that cannot lawfully be excluded.

Where a paid service is materially deficient, users may have remedies under applicable consumer-protection law regardless of the general cancellation conditions stated here.

23. Changes to this policy

EAIPAM may update this policy to reflect changes in its services, subscription model, payment arrangements or legal obligations.

The cancellation conditions applying to an existing order or subscription will ordinarily be those presented when the service was purchased, except where a later change is required by law or is more favourable to the user.

24. Contact information